Privacy Policy

1. Introduction

Welcome to lucbd, Bangladesh's trusted online gaming and sports-betting destination. We are committed to protecting the personal information of every player who chooses to engage with our platform. This Privacy Policy sets out in clear, plain terms what personal data we collect, the lawful reasons we process it, how long we hold it, and the choices you have as a user.

By creating an account or using any part of the lucbd platform — including cricket betting, live casino, slots, Dragon Tiger, Fortune Snake, and crash games — you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any provision herein, you should discontinue use of our services immediately.

2. Information We Collect

We collect different categories of information depending on how you interact with lucbd. The data we gather falls into three broad groups: information you provide directly, information generated by your use of the platform, and information received from third parties.

Information You Provide Directly

• Full name, date of birth, and gender (for account registration and age verification — players must be 21 years or older)
• Contact details including mobile number, email address, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh)
• Username and password chosen at registration (passwords are stored in hashed form and are never readable by staff)
• Identity verification documents (e.g., National ID card, passport, or driving licence) submitted during KYC review

Information Generated by Your Activity

• Transaction records including deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, together with amounts in BDT and timestamps
• Game and betting history: wagers placed, game sessions, outcomes, bonus usage, and RTP-related activity across all products including slots, cricket betting, and live casino
• Technical data: IP address, device type, browser, operating system, screen resolution, and session duration collected automatically during platform use

Information From Third Parties

• Payment processor confirmation data (e.g., transaction reference numbers from bKash or Nagad) used to reconcile deposits and withdrawals
• Fraud-detection partner flags or identity-verification results where we engage regulated third-party services for compliance purposes

3. How We Use Your Information

lucbd processes the information we hold about you for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with those listed below:

• Account creation, identity verification (KYC), and ongoing account management — including verifying that all registered players are aged 21 or above
• Processing financial transactions: handling BDT deposits and withdrawals through bKash, Nagad, Rocket, Upay, and card-based channels securely
• Providing, personalising, and improving our gaming services — including cricket betting, slots, live casino, and specialty games — based on your in-platform behaviour
• Responsible Gaming monitoring: detecting problem gambling patterns, enforcing self-exclusion requests, and applying deposit and session limits where appropriate
• Customer support: responding to enquiries, resolving disputes, and managing complaints submitted to [email protected]
• Fraud prevention, security monitoring, and compliance with applicable laws and regulations — including anti-money laundering (AML) obligations

4. Disclosure of Your Information

We treat your personal data as confidential. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. There are, however, limited circumstances in which disclosure is necessary:

Service Providers and Operational Partners

We engage carefully vetted third-party service providers to support platform operations — including payment processors (bKash, Nagad, Rocket, Upay), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt), fraud-detection services, and cloud infrastructure providers. These partners receive only the minimum data necessary to deliver their contracted services, and they are contractually prohibited from using your data for any independent purpose.

Legal and Regulatory Obligations

We may be required to disclose personal data to governmental authorities, law enforcement agencies, or regulatory bodies when mandated by applicable law, court order, or enforceable legal process. In such cases, we disclose only the information specifically requested and will, where legally permissible, notify affected users promptly.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the successor entity. We will provide advance notice of any such transfer and ensure that the receiving party commits to privacy standards no less protective than those described in this Policy.

5. Payment Data and Financial Information

When you make a deposit or request a withdrawal, your payment details are processed by our certified payment partners including bKash, Nagad, Rocket, and Upay for BDT transactions. All payment data transmitted through these channels is protected using SSL encryption. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers at any time.

Transaction records — including deposit amounts, withdrawal requests, and processing timestamps — are retained for fraud prevention, dispute resolution, and regulatory compliance purposes. These records are accessible only to authorised lucbd staff and are never shared with unrelated third parties.

6. Cookies and Tracking Technologies

lucbd uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. We use three categories of cookies:

• Essential cookies — required for core platform functionality such as maintaining your login session, remembering your language preference, and securing your account
• Analytics cookies — used to understand aggregate user behaviour (e.g., which game categories are most popular among Bangladeshi players) so we can improve our product roadmap
• Marketing cookies — used to deliver relevant promotions and offers to you based on your interests and activity on the lucbd platform

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the lucbd platform. Continued use of our platform after being informed of cookie use constitutes your consent to our cookie practices.

7. Data Retention

We retain your personal data for as long as your account is active or as required to fulfil the purposes described in this Privacy Policy — including regulatory, legal, tax, and accounting obligations. For most account information and transaction records, our standard retention period is a minimum of five years from the date the account is closed or the relevant transaction is completed.

Data that is no longer required for any lawful purpose is securely deleted or anonymised in accordance with our data disposal procedures. Where anonymisation is used, the resulting dataset no longer constitutes personal data and is therefore exempt from this Policy's retention limits.

8. Data Security

lucbd employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting staff access to data on a strict need-to-know basis, and regular security audits and vulnerability assessments.

While we implement robust safeguards, no method of transmission over the internet or electronic storage is completely secure. We therefore cannot guarantee absolute security. If you suspect that your lucbd account has been compromised, please contact us immediately at [email protected]. We will respond within one business day and take all reasonable steps to contain any potential breach.

9. Your Rights

As a user of the lucbd platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered account details and a clear description of your request:

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any information we hold is inaccurate or incomplete, you may request that it be corrected
• Right to erasure — subject to our legal retention obligations, you may request deletion of your personal data when it is no longer necessary for the purpose for which it was collected
• Right to object — you may object to processing of your personal data for direct marketing purposes at any time, with immediate effect
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service

We will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly. We do not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive.

10. Third-Party Links

The lucbd platform may from time to time contain references to game providers, payment partners, or other services. Any external services referenced are governed by their own privacy policies, and lucbd accepts no responsibility for the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party service before submitting your personal information to them.

11. Children's Privacy

lucbd is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that a user under 21 has registered an account or submitted personal data, we will immediately suspend that account and delete all associated information without delay. If you believe a minor has accessed our platform, please notify us at [email protected] so we can take appropriate action.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable law. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or through a prominent notice on the lucbd platform.

Your continued use of the lucbd platform following the posting of any revised Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed of how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way lucbd handles your personal data, our support team is available to help. We are committed to resolving all privacy-related enquiries in a timely and transparent manner.